Forging tech’s future with innovation and integrity

Anoop Pai Dhungat  
Chairman and MD, Galaxy Office Automation Pvt. Ltd.

Anoop Pai Dhungat’s journey in the tech industry is marked by a commitment to innovation and customer satisfaction. His motivation is simple: “I love using technology to make things better, to solve tough problems and make a real difference,” he says. For Dhungat, the true reward comes when his work delights customers and makes a positive impact on their lives.

Under Dhungat’s leadership, Galaxy Office Automation has become a leader in system integration, known for its ability to stay ahead of the curve. “We've always been committed to staying ahead of the curve, investing in both our people and our processes,” Dhungat shares. This focus on continuous learning and embracing new technologies, particularly artificial intelligence, has allowed Galaxy to consistently deliver cutting-edge solutions. “We empower our team to embrace new technologies and methodologies,” he explains, highlighting how this culture of innovation keeps the company agile in an ever-changing tech landscape. Dhungat believes his success stems from four core principles: customer care and delight, unwavering integrity, respect for the individual, and a relentless pursuit of excellence through quality. “True success goes beyond just achieving goals; it’s about how we achieve them,” he notes. This philosophy is reflected in the company’s culture of ‘smart work,’ where efficiency, innovation, and a focus on quality are paramount. “We embrace mistakes as learning opportunities and foster an environment of continuous growth,” he adds, underscoring the importance of building a resilient, forward-thinking workforce.

Over the past 37 years, Galaxy has grown into one of India’s largest system integrators, achieving consistent top-line and bottom-line growth. Dhungat takes pride in the company’s recognition from both OEMs and customers, but he is most proud of the trust Galaxy has built with over 1,000 clients. “Our greatest achievement is the trust and satisfaction of our customers,” he says. Even during the COVID-19 pandemic, Galaxy remained committed to its employees, ensuring no salary cuts or delays.
Looking ahead, Dhungat has ambitious plans for the future of Galaxy. “We’re committed to expanding Galaxy’s global footprint, establishing a strong presence in at least 10 countries in the next five years,” he shares. This global expansion will be driven by an unwavering commitment to service excellence and a focus on AI solutions that deliver tangible ROI for clients. “We aim to become one of the world’s leading non-OEM infrastructure service providers, known for our innovation, reliability, and customer-centric approach,” he concludes.

Anoop Pai Dhungat’s journey serves as a compelling testament to how passion, integrity, and a dedication to innovation can lead to success in the highly competitive tech industry.