We will see AI, ML, and cloud technologies being incorporated into many industries

Vishal Agrawal 
MD, Avaya India & SAARC

“Recovery from Covid-19 has resulted in quick technological advancements and a dramatic transformation of digital experiences over the last several months. As organisations and lifestyles change swiftly, reliance on technology has increased, and radical alternatives have replaced traditional technology. Organizations no longer compete just on the basis of products or services; instead, they compete on the basis of seamless, personalised, connected, and intuitive experiences that are remembered.

Going forward, we will see greater emphasis on AI, machine learning, and cloud technologies being incorporated into many industries such as healthtech, edutech, fintech, and others, as well as automated contact centres that will further enhance customer experiences. Large firms will also make small infrastructure expenditures as they prepare their organisations for a hybrid workforce by digitally transforming their workforce and developing future workspaces.”