The integration of AI-driven video analysis in claims processing, where customers submit 30-second videos during accidents or losses, leverages the “Faceoff Value” system to cross-check verbal claims against non-verbal cues and stress markers.

By analyzing facial emotions, speech sentiment, SpO2 (blood oxygen levels), and detecting deepfakes, this technology identifies inconsistencies and deception, addressing three critical problems: rampant fraud, inefficient claims processing, and eroded customer trust.